General Customer Service FAQ

What are ZUCKERIM’s customer service hours?

Customer Service Hours: S-T, 8:00am – 4:00pm Pacific Time. Please email info@zuckerim.com if there is anything we can do to improve your ZUCKERIM experience.

What payment options are accepted on ZUCKERIM.com?

You can purchase on ZUCKERIM.com using VISA, MasterCard, American Express, Discover, PayPal or JCB.

What is ZUCKERIM’s return policy?

ZUCKERIM is committed to guaranteeing your satisfaction with our products. We accept ZUCKERIM.com return purchases 30 Days from ship date. Customer is responsible for return shipping unless product arrives defective or damaged. Please email info@ZUCKERIM.com to initiate a return.
ZUCKERIM does not refund shipping costs on returned orders.

Reviews and Sponsorships FAQ

Member of the press?

Please check out our Press page.

Where can I find the ZUCKERIM logo and product images?

Please contact us.

How can I get a product to review on my website, blog or YouTube channel?

ZUCKERIM happily sends product samples to qualified reviewers. If you’re interested in a product sample, please email info@ ZUCKERIM.com with your request. Please include the following information in your review proposal:

o Product you are interested in featuring
o URLs for your website, blog, YouTube channel, etc.
o Monthly pageviews or video views for your blog or channel
o Social media outlets and social media reach (fans, followers, subscribers, etc.)
o Shipping address for your review sample

Does ZUCKERIM sponsor photographers with free gear?

Yes, we are always looking to grow our community of creative photographers. If you’re interested in a ZUCKERIM Sponsorship, please email info@ ZUCKERIM.com with your sponsorship proposal. Please include the following information:

o A brief bio about yourself and your photography
o Products you are interested in using
o URLs for your website or blog so we can see your photography
o URLs to your social media outlets.(Facebook, Twitter, Instagram, Google+, Flickr, etc.)
o Shipping address for your sponsorship samples

Does ZUCKERIM donate product for events, raffles, giveaways, promotions?

Yes, ZUCKERIM donates product to events, giveaways, raffles, etc. Because we receive many product requests, we limit our donations to photography and active/outdoor events or promotions. If you’re interested in a product donation, please email your donation request to info@ ZUCKERIM.com. Please include the following information:

o A brief description of the event
o Expected number of attendees
o Products you would like donated
o URLs to website or social media for your event or cause
o Shipping address for the donation